Privacy Policy

Privacy Policy

Last updated: February 7, 2026

This Privacy Policy explains how SignalPoint (“SignalPoint,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, interact with our content, or use any of our products and services (collectively, the “Services”).

By using our website or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website or submit information to us.

1. Information We Collect

We collect information in three main ways: information you provide directly, information collected automatically, and information processed through our communication and automation tools.

1.1 Information You Provide Directly

You may provide information to us when you:

Fill out forms on our website (contact forms, demo forms, referral forms, lead magnets, etc.)

Request a consultation, demo, or proposal

Subscribe to emails, SMS updates, or other communications

Participate in our referral or affiliate programs

Become a client and use our Services

This information may include:

Name

Business name

Email address

Phone number

Job title or role

Service interests and budget

Messages and notes you submit

Billing and payment details (if you become a paying client)

1.2 Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

IP address

Browser type and version

Device type and operating system

Referring and exit pages

Pages viewed and links clicked

Time and date of visits

General location information based on IP (e.g., city/region)

We may use cookies, pixels, and similar tracking technologies to collect and store some of this information.

1.3 Communication, Call, and Automation Data

Because SignalPoint focuses on lead capture, automation, and AI-powered communication, we may process:

Email messages and SMS messages sent through our systems

Call metadata (call time, duration, caller ID, outcome)

Call recordings where permitted by law and with appropriate notice

Chat conversations and form submissions (including AI chatbot conversations)

Lead and contact records synced or imported into our systems on behalf of clients

When we process this information on behalf of a client, we generally act as a service provider / processor and handle the data according to our agreements with that client.

2. How We Use Your Information

We use the information we collect for purposes such as:

2.1 Providing and Improving Our Services

Responding to inquiries and demo requests

Setting up accounts, workflows, and automations

Configuring AI chat, AI voice, missed-call text, CRM, and related tools

Operating, maintaining, and improving the website and Services

2.2 Communication and Support

Sending service-related emails, texts, or notifications

Providing onboarding, training, and customer support

Informing you about changes to our Services or policies

2.3 Marketing and Sales

Sending newsletters, educational content, and promotional offers

Showing you relevant ads or retargeting content (through allowed platforms)

Analyzing engagement with our marketing efforts

You can opt out of marketing emails at any time by using the unsubscribe link included in those emails. For SMS, you can opt out by replying STOP to a message from us where applicable.

2.4 Analytics and Performance

Measuring website traffic and usage patterns

Understanding which features are used and how

Improving the effectiveness of our content and campaigns

2.5 Legal, Security, and Compliance

Complying with applicable laws and regulations

Detecting, investigating, and preventing fraud, abuse, or security incidents

Enforcing our agreements and protecting the rights, property, and safety of SignalPoint, our customers, and others

3. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to:

Keep you logged in or remember your preferences

Understand how people use our website

Improve performance and features

Support analytics and advertising

You can usually control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

4. How We Share Information

We do not sell your personal information.

We may share information in the following limited situations:

4.1 Service Providers

We may share information with trusted third-party service providers who help us operate our business and deliver our Services, such as:

Website hosting and infrastructure providers

Analytics providers

Email and SMS platforms

CRM and automation tools

Payment processors

Call tracking and telephony providers

AI/chat and voice technology providers

These service providers are authorized to use your information only as necessary to provide services to us.

4.2 Business Clients (When Acting as a Service Provider)

When we provide Services to a business client (for example, managing their leads, communications, or automations), the information processed on their behalf belongs to that client, and we may share data with them according to our contract.

4.3 Legal and Safety

We may disclose information if we believe in good faith that such disclosure is:

Required by law, regulation, or legal process

Necessary to respond to lawful requests from public authorities

Needed to protect the rights, property, or safety of SignalPoint, our clients, or others

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction. We will take reasonable steps to ensure your information continues to be treated consistently with this Privacy Policy.

5. SMS, Email, and Phone Communications

5.1 Marketing and Service Messages

By providing your email address or phone number, you may receive:

Service and account-related messages

Appointment or demo confirmations and reminders

Marketing, educational, and promotional messages

You can:

Unsubscribe from marketing emails using the link in the email

Reply STOP to opt out of marketing SMS messages (where applicable)

We may still send you essential account or service-related messages even if you opt out of marketing communications.

5.2 Call Recording

Some calls may be recorded for quality assurance, training, and documentation purposes, where permitted by law. If a call is recorded, we will provide notice as required (for example, via a recorded message at the start of the call).

6. Data Retention

We retain information for as long as reasonably necessary to:

Provide our Services

Fulfill the purposes described in this Privacy Policy

Comply with legal, tax, and accounting obligations

Resolve disputes and enforce our agreements

When information is no longer needed for these purposes, we will delete it or anonymize it using commercially reasonable measures.

7. Data Security

We use reasonable technical, administrative, and organizational measures to help protect your information from unauthorized access, use, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

8. Children’s Privacy

Our website and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided us with personal information, please contact us. We will take steps to delete such information as soon as reasonably possible.

9. Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your information in certain circumstances

Object to or restrict certain types of processing

Opt out of marketing communications

To exercise any of these rights (where available), or to ask questions about your information, you can contact us using the contact details provided on our website. We may need to verify your identity before fulfilling certain requests.

10. Third-Party Links and Services

Our website may contain links to third-party websites, apps, or services that are not controlled by SignalPoint.

We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

11. International Visitors

Our Services are primarily intended for businesses and individuals located in the United States. If you access our website from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

Changes will be effective when posted on this page. Your continued use of the website or Services after any changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, you can contact us using the contact information provided on our website’s contact page.